The policies and guidelines around catering service are dependent on the venue booked. Please review all of the information below to ensure a positive catering experience.
Mercer’s Catering is the designated caterer for second floor reception room and meeting room bookings. To streamline food service, Mercer’s Catering enjoys full use of the second floor servery and supplies, equipment training, designated
parking and security clearance. Employing the services of the designated caterer may help organizers avoid the expense and effort of making special arrangements for access and equipment. Note that food and beverage requests with less than one
week's notice may come with menu and service limitations.
Venue Services also has a list of preferred caterers with limited access to the building and servery. Event organizers who choose a preferred caterer will not receive tableware.
Neither supplies nor access to the building or servery will be provided to caterers other than those designated or preferred by the LAO.
Documentation for Food Handling
If food is being offered by anyone other than the designated caterer, event organizers must provide a copy of required food preparation and handling licences or permits seven days prior to the event.
Event organizers may arrange catering for events on the concourse in consultation with Venue Services. In such cases Venue Services does not provide access to the second floor servery, tableware or other supplies.
Second Floor Catering
Complimentary coffee, tea and ice water are available for bookings of up to 100 people on the second floor. Food and drink are permitted in the Capital View and City View reception rooms and the meeting rooms. Food is prohibited in the committee rooms.
Groups of 25 or fewer can request that catered food be dropped off on the second floor. Venue Services' staff may be able to provide carts with tableware for drop-offs.
Seating with Tableware Service
Event organizers should arrange for attendees to be seated when serving food that requires tableware. Organizers are responsible for any extraordinary costs incurred to clean a venue after an event such as shampooing carpets.
Venue Services reserves the right to prohibit the service of alcohol. Alcohol is not allowed on the concourse without special permission from Venue Services. If approved, alcohol service must be provided by either the LAO’s designated caterer
or an LAO-preferred caterer. The event organizer must notify Venue Services of an intention to serve alcohol and provide proper documentation, including a liquor licence, seven days in advance of the event.